Floor management
The phone ringing during service, double bookings, tables for four taken by two, no-shows at a quarter to nine. The floor can be run another way: digital table plan, well-thought-out sittings, automatic confirmations. Everything under control, everything on one screen.
A floor run by word of mouth and on paper loses revenue in four ways: bookings missed because the phone rings unanswered, double bookings that force you to improvise, badly assigned tables that waste covers, and no-shows that leave the best tables empty on the best nights. They're silent losses: you don't see them on the bill, but you pay them every week.
The paradox is that it happens most of all when you're doing well: the busier the venue, the more the phone rings at the worst moment, the more the diary fills with arrows and crossings-out that only the person who wrote them can read.
And every mistake on the floor is paid twice by whoever's serving: once with the irritated customer in front of them, once with the review the next day.
The evening
You open the table plan and see the evening: who's coming, at what time, to which table, with what notes (allergies, birthday, the usual spot by the window). The sittings are set to the real duration of your covers, so you know how many tables you can still sell and at what time.
Whoever answers sees availability in real time and enters the booking in ten seconds, without any 'I'll let you know' and without clashing with online bookings: there's only one table plan. And when you're in the thick of service, the system can offer the caller a link to book themselves.
An automatic reminder by SMS or email, a confirmation request on the day itself and, where it's needed, a card guarantee for large tables and busy nights. The no-show never disappears completely, but it drops to natural levels, and a table freed up in time gets resold, not mourned.
Table arrived, table on dessert, table freed up: the plan updates with the service, so you immediately see where to seat the walk-in without any haggling at the pass. At the end of the night the numbers are already there: covers, turnout, no-shows, notes for next time.
Floor management isn't only operations: it's the customer experience. No waiting on the phone, no 'we can't find your booking', the right table for the right occasion, the waiter who knows it's your birthday.
These are the details that become five-star reviews, and the reviews, in turn, fill the floor. The circle closes.
Discover Reviews and reputationThe tool behind all this is the Restomatix Manage module, used every day by restaurants, farm stays and resorts across five European countries.
No: the digital table plan mirrors the real floor and is learned in one service. We train the team during setup, and we stay on hand for the first few weeks. Nobody who has made the switch goes back.
With three levers in sequence: an automatic reminder, a confirmation request on the day of the booking and, for large tables or critical nights, a card guarantee. The right combination depends on the venue: we set it up together.
Yes: walk-ins are entered in a tap and the table plan immediately shows where to seat them without stealing tables from the bookings coming in. It's precisely on mixed nights that a clear overview is worth the most.
Yes: multiple table plans for rooms, floors and outdoor seating, even with different sittings and times. The availability shown online takes everything into account, weather permitting.
Of course: you choose which tables and how many covers to open for online booking, by time slot and by day. You stay in control; the system carries it out.
In the demo we load your real table plan and simulate the night that made you have doubts: phone calls, double requests, a no-show at 20:45. See how the system handles it.
Book the demo
