Automated phone answering
When you're in full service no one can answer, and every missed call is a booking handed to someone else. The Restomatix automated attendant always answers: it takes bookings, lets callers browse the menu and passes the call to the right department. Even when you're all on the floor.
A restaurant loses bookings every time the phone rings while the floor is in full service: no one answers, the customer hangs up and calls the place next door. It happens right in the best hours, on Friday and Saturday evenings, when every lost booking is worth more. The automated attendant closes this gap: it always answers, even when the whole team is serving.
It's not the customer being lazy: someone who wants to book right now won't call three times. If they don't get an answer, they find another restaurant.
And you don't even know it: missed calls leave no trace in your takings, yet they empty your tables.
How it works
Automated phone answering, or IVR (interactive voice response), is a smart attendant that greets whoever calls the restaurant and guides them by voice: "to book a table… to listen to the menu… to speak to the floor…". It handles simple requests on its own and passes the ones that need it to the right person. The customer is served straight away; you lose neither the call nor your focus on the service.
Whoever calls to book is guided step by step, day, time and number of people, and the booking goes straight into the floor plan, just like the online ones. No scraps of paper, no "I'll call you back": the table is confirmed and availability updates by itself. Even at 21:30 on a full Saturday.
The questions that steal time from the service, "what are your hours?", "do you have gluten-free options?", "where do I park?", get answered without tying anyone up. The attendant covers the menu, hours, address and services, kept up to date just like on the website. The floor is left free to work.
The requests that deserve a person are directed where they need to go: the floor for a special table, the office for events and groups, the manager for suppliers. Callers reach the right answer straight away, without being bounced around, and those working aren't interrupted for things that don't concern them.
First impression
The way you answer the phone is the first impression you give, even before the starter. A well-run attendant, a professional voice, clear answers and no endless waiting, tells the customer the venue is organised and reliable.
And it frees your team from the stress of choosing, ten times an evening, whether to answer the phone or serve the table in front of them. They no longer have to choose: both get answered.
The Restomatix automated attendant isn't a disconnected service: the bookings it collects go into the same floor plan and the same CRM as the online ones and those handled by the team on the phone. One diary, one customer database, zero duplicates. It's the phone finally talking to the rest of your system.
Soon, the real figure from a venue here: how many calls a month the attendant collects and how many bookings used to be lost. [[CASE STUDY FIGURE TO VERIFY: calls handled or bookings collected from a real customer, with period]]. Meanwhile, see how the restaurants that use Restomatix work.
No, it completes it: it handles simple requests on its own, bookings, hours, menu, and passes the ones that need a human touch to the right person. You choose what to automate and what to keep in voice. The aim is to lose no calls, not to remove the human contact.
The voices are natural and the path is short and clear: no endless menus to sit through. We configure messages and options with the tone of your venue, so callers feel welcomed, not parked.
In the same floor plan and the same CRM as the other bookings: one diary updated in real time, with no overlap with those who book online or at the counter.
Yes: you choose when the attendant answers (always, only during service hours, only out of hours), what it says and how it routes calls. We set it up together and it updates whenever you want.
No: it hooks onto your existing number, with no line changes or complicated hardware. We take care of it during activation.
Yes: even a few tables lost a month, on busy evenings, are worth more than the cost. And meanwhile you free up the floor and give a more professional impression on every call.
We'll show you the attendant live: how it takes a booking, how it answers menu questions, how it routes a call, with the voice and rules of your venue. Then you count how many calls you were losing.
Activate automated phone answering
